Problem:
No liquid is sucked up.
Possible Reasons:
1. Air leak at the suction pipe or stuffing.
2. The direction of revolution is not correct or impeller is damaged.
3. Clogged suction pipe.
Solutions:
1. Stop the leak.
2. Check the direction of revolution, replace the impeller.
3. Remove debris from suction line.
If you still have not solved the problem, please email its details to service@excellencepump.com . We would like to offer you the solutions according to your special condition.